Client Services Representative PT Creekside Pet Care Center

Overview

Creekside Pet Care Center is looking for an experienced Client Services Representative for our 24/7 busy 10-doctor, AAHA-accredited veterinary clinic.

Creekside Pet Care Center, part of the Suveto network of hospitals, is a full-service 24/7 veterinary hospital with onsite grooming, daycare and boarding services. Located in the Keller/Southlake area of the Dallas – Fort Worth Metroplex, we have been a local go-to veterinary clinic for 20 years. Our veterinary services are available 24 hours a day, seven days a week, with a state-of-the-art emergency care facility.

Our professional and courteous health care team aspires to excellence in medical treatment, quality and client service. We recognize the bond between people and pets and treat them as part of the family.

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Our benefits package for part-time employees includes pet care discounts, 401K with a true match up to 4%, and Employee Assistance Program.

Suveto network of hospitals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.