Customer Service Associate

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to:

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

• You  have full access to our TOCA Treats, which includes (but is not limited to):
• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• Additional TOCA Perks: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad

• Job Title:
  
  Guest Experience Associate
• Location:
  
  Keller, TX
• Report To:
  General Manager
• Hours
  
  Required:
  
  Candidates must be able to work evenings and weekends

You  the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you are about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoothly.

• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it  your stage

• Waivers, payments, reports = no big deal for you

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud
• Work with leadership to create and maintain a unified culture and a high level of engagement throughout the center

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (that  our peak time!)
• Can lift 30+ lbs and move with energy