Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones, arranges and organizes merchandise, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, and safeguards Sam’s Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality and delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.

We expect our associates to embody the following core values:

• Respect the Individual – Embrace differences, work as a team, build strong and trusting relationships, communicate with impact, motivate and influence, help others grow, and recognize contributions.
• Act with Integrity – Maintain the highest standards of integrity, ethics and compliance, act in a self‑less manner, and hold oneself and others accountable.
• Serve our Customers and Members – Deliver results while putting the customer first, make decisions based on reliable information, balance short‑ and long‑term priorities, and consider the impact on the team’s success.
• Strive for Excellence – Display curiosity, a desire to learn, take calculated risks, demonstrate courage and resilience, and drive continuous improvements using new technologies and skills.

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

• None specified.

201 Golden Triangle Blvd, Keller, TX 76248‑4484, United States of America

The hourly wage range for this position is $17.00 to $25.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a…