Assistant Store Manager Keller

Job Summary

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers represent Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office when unable to resolve directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from a secure safe to the cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick‑ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid automobile insurance while employed.
• Ability and willingness to consistently live and embrace our core values of accountability, inclusiveness, transparency, and focus.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender‑identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.