Inside Sales Representative; Outbound Calls

Inside Sales Representative (Outbound Calls)

Founded by Kay, a former PTA/PTO President, our family‑owned and operated business is proudly located in Fort Worth, TX. Led now by Kay’s daughter Jennifer, we have been dedicated to spreading joy for over two decades!

Seeing children’s faces light up as they select gifts for loved ones drives our mission. At Penguin Patch, we believe in empowering kids through the act of giving.

• Yearly prizes and cash bonuses
• Paid training
• Daily, weekly and monthly prizes, including cash bonuses, gift cards and TVs
• Fun team‑building activities (spa days, shopping days, movie days)
• 4‑day work weeks in the summer
• Two weeks off at Christmas to spend with loved ones
• Opportunities to become a trainer, team lead, convention rep, and more

APPLY NOW - Training classes start soon!

• Work is performed in an office environment and involves consistent telephone contact with customers, potential customers, and co‑workers.

• Initiate sales calls to present the company program to prospective customers.
• Energize client expectations of company programs with a courteous and engaging telephone personality.
• Build rapport with potential clients, selling and aligning program benefits to customer needs.
• Close sales opportunities in a timely and effective manner.
• Maintain a working knowledge of product lines.

• Customer service skills (helpful, friendly, kind).
• Excellent communication skills (ability to carry a conversation and build rapport).
• Goal‑oriented mindset and competitive spirit (passionate about meeting and exceeding goals).
• Active listening skills.
• Computer skills (maneuver around the computer, send emails, etc.).
• Teamwork mentality (support other Penguins).

• High school graduate or GED preferred.
• Previous telemarketing experience of at least one year desired.
• Basic working knowledge of computer software systems.

• Skilled in operating a computer, copy machine, and multi‑line telephone.
• Skilled in answering the telephone in a pleasant and helpful manner.
• Ability to add, subtract, and perform basic arithmetic equations.
• Ability to establish and maintain effective working relationships with management, customers, potential customers, and co‑workers.
• Ability to work through difficult/complex customer service issues.
• Consistently embraces a “Think Customer First” philosophy.
• Ability to create a win‑win situation for customer and company through excellent customer service.
• The ability to remain professional and calm through difficult situations.

The pay range for this role is: 18–20 USD per hour (Penguin Patch – Keller).