Field Service Coordinator

The Field Service Coordinator is responsible for coordinating and scheduling field service orders for the Ply Gem Canada, Kelowna branch. This role acts as a key point of contact between customers, field technicians, Client Managers, and internal teams to ensure service requests are scheduled efficiently and completed successfully. The successful candidate will be highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Coordinate and schedule field service orders, installations, repairs, and service appointments.
• Communicate with customers regarding scheduling, updates, and service requirements.
• Coordinate with technicians and internal teams to ensure required information, materials, and equipment are available.
• Maintain accurate service records, schedules, and documentation.
• Track inventory and support equipment/material coordination for field service activities.
• Identify and resolve scheduling issues while supporting operational priorities.
• Provide professional customer service through phone and email communication.
• Follow workplace safety procedures and support a safe work environment.

• High school diploma or equivalent required; post-secondary education in Business Administration, Operations, or a related field is an asset.
• Previous scheduling, dispatch, customer service, or coordination experience preferred.
• Construction, field service, manufacturing, or window industry experience is an asset.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaborate effectively with customers, technicians, and internal teams.
• Proficient with computer systems for scheduling, record keeping, and inventory tracking.
• Strong attention to detail and commitment to safety.

Salary Range:
CAD $47,500 – $50,000 annually

This is a fully on-site position based at our PGC Kelowna location:
340 Old Vernon Road, Kelowna, BC V1X 4R2

Cornerstone Building Brands Canada/Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.