Assistant Resort Manager

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of Quad Real Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

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Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets. Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

Quad Real:
Excellence lives here.

Our Assistant Resort Managers aid in operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities. This is an excellent mentorship and career building opportunity, as our Assistant Managers are often promoted to Resort Managers.

This is a year-round position. The major areas of responsibilities include creating and managing the annual operating and capital improvements budgets, personnel management, customer relations, retailer relations, community enhancement, and other related property management duties.

• Train staff on how to effectively deliver exceptional customer service
• Build solid brand recognition for the property based on delivery of service
• Ensure safe and enjoyable environment for guests and employees
• Daily “walk the property” tours
• Ensure customer complaints are dealt with quickly and in person
• Work with functional areas including (HR, H&S, Finance, IT, etc.).

• Assist the resort manager to develop/mentor property staff
• Build an effective team around the resort staff (R&M, Admin, etc.)
• Hire, train and supervise staff as required
• Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
• Schedule and monitor shift-coverage based on business needs

• Promote a business environment that is customer friendly
• Be a positive role model for staff
• Lead by example in a team-based work environment
• “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
• Hire staff who will enhance the customer’s experience and the positive image of the resort
• Support management and fully implement its policies and procedures
• Regularly attend regional meetings
• Promote and maintain a positive working relationship with all resort business partners
• Handling all outgoing and incoming mail, courier packages and registered mail as required
• Coding of invoices, expense claims, petty cash
• Preparing, administering and monitoring excel spreadsheets for utilities tracking

• Assist in preparation of annual resort budget
• Coding of invoices, expense claims, petty cash
• Ensure all financial transactions are properly recorded and tracked
• Ensure employee timekeeping and payroll activities are properly executed
• Produce all invoices for clients
• Ensure information/reports provided to management are timely, accurate and on-target
• Procure goods and services according to protocols established by management

• Ensure all resort activities are conducted in a safe and environmentally responsible manner
• Ensure that all resort facilities are maintained in…