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Job Description & How to Apply Below
Lead Mission Hill Family Estate’s Wine Club as the Membership Manager at Iconic Wineries of British Columbia. This role focuses on luxury experience and member journey optimization.
As the Membership Manager, you are responsible for growing and retaining members while delivering exceptional service. You'll create tailored communications that resonate with individual member preferences and analyze performance metrics to improve overall club health. Collaborate with various departments to enhance member touchpoints and host engaging events.
Key Responsibilities:
• Execute strategies for membership growth and retention
• Analyze and report on key performance metrics
• Create personalized and luxury-aligned member experiences
• Collaborate across teams for event and communication success
• Resolve member issues effectively to ensure satisfaction
Requirements:
• Experience in customer engagement and retention strategies
• Strong leadership and team coaching skills
• Proven ability to analyze data for risk and opportunity
• Exceptional oral and written communication skills
• Background in luxury industries preferred
Shape the future of member engagement in the wine industry.
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