Account Manager - Customer Relations Focus

Join United as an Account Manager focusing on customer relations, where you will build vital partnerships and enhance service delivery. Drive retention and optimize operations to boost business growth.

In this strategic position, your efforts will directly influence client satisfaction and loyalty. You will collaborate with partner relations to refine service processes and mentor frontline staff. A foundational aspect of this role is engaging with stakeholders to assess performance and ensure best practices across service functionalities.

Key Responsibilities:

• Act as United's face in the field and build trust with customers

• Champion a customer-centric culture to meet service expectations

• Spearhead quality assessments and enhancement plans

• Analyze regional financial activities and control costs

• Manage workforce optimization to improve productivity

Requirements:

• 10+ years in operational management roles

• At least 5 years in the Janitorial sector

• Bachelor's degree in Business or related field

• Superior time management and coaching abilities

• Skilled in compliance-driven processes and technology

Become the key driver of excellence in customer relationships while enhancing operational efficiency.
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