Operational Content Specialist ; Penticton

Shape employee experiences as an Operational Content Specialist at Tru Cooperative Bank. Focus on creating and updating vital content for effective day-to-day operations in this pivotal role. In the role of Operational Content Coordinator, you will be responsible for writing, editing, and reviewing operational content.

Your two years of experience will aid in supporting branch employees by delivering transparent instructions and guidance. Collaborating with stakeholders will help you implement impactful content changes that enhance operational excellence.

• Write and edit policies, guidelines, processes, and procedures
• Maintain high-quality content standards in the PGPP portal
• Adapt content for specific audiences based on their needs
• Review and update existing content annually
• Provide operational support and training for staff

• Completion of a relevant diploma or technical writing certification
• Two years of related content creation experience
• Background in retail banking preferred
• Excellent communication and organizational skills
• Knowledge of financial services systems and policies

Use your writing and editing skills to transform operational content and support Tru Cooperative Bank's mission.