Branch Operational Support Advisor

Position: Join as Branch Operational Support Advisor
Location: Penticton

Step into the role of Branch Operational Support Advisor, where you'll provide critical support to branch staff and enhance operational effectiveness. Your expertise will guide team members in delivering top-notch services to our members.

As a Branch Operational Support Advisor, you will assist teams with both retail and commercial operational issues while ensuring that all processes are streamlined and compliant. You'll create and update essential forms, maintain compliance manuals, and work collaboratively on projects aimed at operational improvement.

Your role will significantly impact our service quality and efficiency.

Key Responsibilities:

• Support staff with operational and technical inquiries

• Develop and implement revised banking forms

• Collaborate with external third-party providers

• Represent Operations in continuous improvement projects

• Handle administrative responsibilities as necessary

Requirements:

• High School Diploma is a must, with a preference for a college diploma

• Minimum of 3 years in the financial services sector

• Deep knowledge of retail/commercial policies

• Strong communication and facilitation skills

• Proficiency in MS Office Suite

Excel in this integral role and help improve branch operations and member experiences as our Branch Operational Support Advisor.
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