Hospitality Supervisor - Tasting Room

Company Description

Okanagan Crush Pad Winery, located in picturesque Summerland, BC, is dedicated to crafting sustainable, low-intervention wines that express the unique terroir of the Okanagan Valley. Known for its thoughtful approach to winemaking and environmental responsibility, the winery produces elegant, innovative wines while fostering a dynamic, collaborative, and engaging workplace. We are committed to delivering exceptional experiences for both our guests and our team.

Okanagan Crush Pad Winery is seeking an enthusiastic and experienced Hospitality Supervisor to join our team full time for the tasting season. This is an on-site role based in Summerland, BC. The ideal candidate brings a passion for BC wine and hospitality, thrives in a high-volume environment, and leads with energy, warmth, and professionalism.

Working closely with the Director of Hospitality, the Hospitality Supervisor will oversee daily tasting room operations, lead and support the tasting room team, and ensure every guest experience is welcoming, knowledgeable, and memorable, all while driving sales and wine club growth.

• Support the Director of Hospitality in developing and executing strategies to maximize onsite visitation, wine club membership, and program development through the 2026 season
• Supervise the tasting room team, leading by example to deliver engaging guest experiences and strong daily sales
• Manage the full hiring cycle for tasting room team members, including training, scheduling, and day-to-day oversight
• Foster a positive, collaborative team culture in a fast-paced, guest-focused environment

• Oversee daily tasting room operations to ensure smooth service and consistent standards
• Manage staff schedules, assist with product ordering, and support monthly inventory processes
• Ensure accuracy of retail transactions, POS operations, daily sales reconciliation, and reporting
• Respond to guest inquiries via email and telephone

• Welcome guests with an elevated level of hospitality, delivering memorable wine experiences that translate into sales
• Lead large group tastings, tours, and assist with specialized onsite events as needed
• Actively promote wine sales and encourage guests to join the wine club
• Share product knowledge confidently, communicating the winery’s values and sustainable approach

• Minimum 1 year of supervisory experience in a high-volume hospitality setting
• Minimum 3 years of experience in a hospitality role
• Passion for Okanagan wine; formal wine education is an asset but not required
• Strong leadership, communication, and customer service skills
• Highly organized with excellent attention to detail and the ability to multitask
• Calm, proactive, and solutions-oriented under pressure
• Ability to participate in daily kitchen duties and food preparation
• Food Safe and Serving It Right certifications required prior to start date
• Experience with Commerce7 and Tock is an asset

• Seasonal position, approximately 40 hours per week
• March to December
• Staff discount on food and wine
• $24-26 per hour based on experience, plus gratuities