Night Audit

Night Auditor is responsible for hotel operations during overnight shift hours, focusing on Front Office operations, including night audit, maintaining hotel safety/security. The Night Auditor will provide exceptional guest service, complete guest transactions, including guest inquiries, check‑ins/outs, payments and work closely with the Accounting department to ensure account reconciliations are completed accurately. This position reports directly to the Front Office Manager.

• Handle, guide, and oversee all aspects of the arrival and departure process as it relates to the Front Office in accordance with the Hotel’s key standards.
• Act as a resource for all Team Members when addressing guest service issues throughout the hotel.
• Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
• Oversee emergency situations and make prompt decisions based on the best interest of our guest and establishment.

• Background in Guest Services/Front Desk required, with previous Supervisory experience preferred.
• Proficiency in Microsoft Office programs, as well as Internet systems and a strong working knowledge of Room Master or Opera PMS systems.
• Must be a self‑starter with demonstrated leadership ability.
• Professional, well organized, with excellent attention to detail.
• Ability to work within and promote an innovative and multi‑tasked environment.
• Excellent communication skills, both written and verbal as well as excellent problem solving abilities.
• Strong interpersonal skills required.
• Passion for Guest Services and the proven ability for consistently anticipating guest needs.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.