Residence Services Supervisor

The Residence Services Supervisor is responsible for supervising all duties of the front desk, ensuring high quality service delivery and the ability to resolve various day‑to‑day challenges. The role serves as the liaison for inter‑department communications, requiring excellent communication and leadership skills, and complements the Operations Manager or General Manager in day‑to‑day operational tasks conducted through the front desk and business office.

Essential Functions and Basic Duties

Oversee and supervise the operations of the front desk and Residence Services Representative staff.

Establish a plan or routine for the night audit and/or security staff.

Complete administrative work as assigned.

Perform front desk responsibilities from time to time including check‑in/out, settling accounts, and resolving disputes.

Step into the role of “Manager on Duty” from time to time.

Assist in training and developing staff.

Have excellent people skills and the ability to write effective letters.

Maintain a team atmosphere within the organization.

Help organize the office to ensure all files and information are easily found.

Ensure any conflicts are dealt with properly and immediately.

Perform accounting functions as assigned, including daily balancing and month‑end activities.

Create and adapt to new ideas and changes.

Be flexible to work various hours, including weekend work, to cover the needs of the business.

Be adaptable to various management situations that may be considered stressful or difficult.

Participate in ‘on‑call’ responsibilities on evenings and weekends and respond to facility, student, and guest emergency or crisis situations.

Other duties as assigned.

Health & Safety

Require employees to work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g., wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.).

Ensure the personal protective equipment required for all subordinates’ jobs is readily available, in good working condition, and usage is recorded.

Ensure all training required for each task is identified, documented, and readily available.

Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available.

Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up‑to‑date and available for all workers.

Qualifications

Education:

Recognized College Diploma or University Degree

Skills/Abilities:

Superior verbal and written communication skills.

Superior attitude toward learning.

Ability to handle multiple projects at once.

Ability to provide leadership to staff.

Experience

Required:

Minimum of 2 years industry experience or equivalent management experience.

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