General Manager - DoubleTree Hilton West

Position: General Manager - DoubleTree by Hilton West
General Manager - Double Tree by Hilton West Kelowna  2569 Dobbin Rd, West Kelowna, BC V4T 2J6, Canada

Job Description  Posted Monday, June 8, 2026 at 7:00 AM
Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.
A Day in YOUR Life as a General Manager
Every person that enters a hotel should be greeted and feel like a guest! As you approach the hotel each morning you prepare yourself for a day like no other day you have had before. Every day is a new challenge and by the end of the day a new success story. You walk in to the hotel with a smile, say hello to passing guests and acknowledge your team perhaps with a smile, nod and salutation or when business permits you stop to share some pleasantries.

These are YOUR guests and YOUR team. You set the standard for hospitality in your hotel and although you may not own the hotel financially you own the culture, the work ethic and the creativity behind the success of every day.
You already have a feel for how your day is going to unfold based on the reports you quickly reviewed from your email with your morning coffee! You make your way to your office take some time to dig a little deeper into those reports, efficiently check your inbox and voicemails, review your calendar and set your priorities for the day.

You meet with your leadership team daily for a quick snapshot of what happened yesterday, what the priorities are for today, review any preparations needed for future business and ensure your departments are effectively communicating and co-ordinating with each other. This meeting sets the tone and environment for the day. You run a 24 hour 7 day a week business and your team is always busy, let’s stay focused, be thoughtful, efficient and ensure that our guest’s experience is not to watch our busy team running on that hamster wheel.

Instead they experience excellent service with patience, kindness, urgency and always with a smile. These 15 minutes in the morning with your team gives you the opportunity to ensure they have everything they need to be successful.
As the day takes off you jump into your list of priorities and meetings set for today always keeping in mind that at some point something will happen with the property, your team or a guest that will change your plan. Your leadership team also holds briefings or kick off meetings in their departments and you do your best to attend at least one per department each week.

This is your hotel and remember from the start of the day you own the culture so how do you stay best in tune with the culture........you are visible to all team members in the property. You conduct property tours daily sometimes more than once. You inspire your leadership team to conduct these tours as well. You make a point to stop and check in with your employees, you know their names, about their families and who is having the best and/or worst day today.

Your energy is contagious and your ability to converse with the employees and motivate them to communicate effectively with their leader should they have challenges is inspiring. As you walk and interact with the team and guests you have a keen eye for the cleanliness and state of repair of the property. Your team is aware of your keen eye and know any areas that require attention or improvement will be communicated based on priority level.

This could be direct and immediate contact, a follow up email or maybe during tomorrow’s morning kick off meeting.

Are you tired yet? It is not even lunch time! Your day continues maybe with housekeeping or preventative maintenance inspections, one on one meetings with your leadership team, weekly / bi-weekly strategy sessions regarding, sales and revenue, operations, or food and beverage business or a check in with our team at head office. As a leader not only in your hotel also in your community it is very possible that today you are attending the local tourism association, business area association or other relevant group meetings.

You must stay in tune with what is…