Front Office Manager

Job Description

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well‑known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest‑growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We pride ourselves in achieving results in operating hotels by blending the science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our managers understand the meaning of true customer service;

they are professional, team‑oriented, possess good work ethics and are extremely results‑driven.

Job Requirements:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and ensure adherence to Santa Mountain Hotels Group standards, policies and procedures.
• The ability to ensure the qualified personnel are selected, hired and trained in all areas of responsibility.
• Must ensure that all personnel are kept well informed of department objectives and policies.
• Ensuring proper image is being maintained by all team members with respect to grooming and uniform standards.
• Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
• Display fair treatment with respect to disciplinary action and provide supportive documentation.
• Prepare all necessary forecasts; work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue; keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
• Establish and maintain close working relationships with all departments of the hotel to ensure maximum participation, productivity, morale and guest service.
• Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.
• Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Support Sandman Hotels, inns & Suites philosophy toward employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.
• Monitor and analyze the payroll for Rooms Division to ensure accuracy and compliance.

Applicable

Skills:

• Previous hotel management experience, specifically in the Rooms Division Department.
• Strong supervisory skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time‑management skills, with the ability to set priorities for self and others.

Perks:

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends (rates too!)
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities – Career Advancement starts from within
• Dedicated Training Program
• Employee Assistance Program (EAP) – free mental health support, legal & financial counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.