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Job Description & How to Apply Below
General Manager (Temporary – Maternity Leave Coverage) – Kelowna, BC
General Manager (Temporary – Maternity Leave Coverage) in Kelowna, BC. This temporary role covers a maternity leave starting ASAP until October 2027. Reports to Catinka Dekker, Regional Manager. You will own the entire hotel operation and collaborate with your Regional Manager, HR Business Partner and Supervisors to create enriching day‑to‑day experiences for your team and guests.
Benefits & Work Perks
100% coverage of medical and dental premiums and free mental health benefits.
Free nights at any of our hotels and discounts for friends and family.
Live your Best Life fund – payments for courses that improve your life, whether related to the role or not.
Employee purchase program for discounted electronics, linens, and more.
Executive leadership development and coaching.
What the Role is Quacked Up to Be
The General Manager is the primary source of inspirational leadership for the hotel. You will take charge of the entire hotel operation, enrich the day‑to‑day experience for guests and employees, and ensure ongoing profitability. You will demonstrate and embody the core values of Be Real, Have Fun, Make Everything Better, and Have Each Other’s Backs.
In Your First 3 Months
Work closely with Catinka to learn the ins and outs, history of the team, and current challenges and successes of the Kelowna property.
Spend time at Accent Inns Kelowna, working with their leadership team.
Meet the Finance team to learn current budgeting practices.
Meet every team member 1‑on‑1 to build relationships.
Take ownership of day‑to‑day scheduling and management.
Review current processes and procedures and develop a plan with stakeholders to address opportunities.
Meet with Laura, HR Business Partner, on performance management, leadership, and HR procedures.
Begin championing the Pickle Program (internal recognition program).
Take over recruitment needs and learn hiring and interviewing processes.
Become an expert in daily revenue and labor reviews to maximize performance.
In Your First 12 Months
Reviewed financial reports and identified opportunities.
Identified key team members for Emerging Leaders program.
Took complete ownership of the recruitment process.
Developed progression and development plans for key team members.
Built trust across all departments.
Championed the recognition program, increasing Pickles awarded.
Developed relationships with other GMs across interior hotels.
Ensured strong client satisfaction and hotel reviews.
Maintained robust health and safety procedures with the team.
Provided ongoing training, coaching, and development for all staff.
Organized inclusive events fostering an environment of inclusion and fun.
Participated in community events.
Conducted frequent property walks and room checks for high cleanliness and quality.
Developed a strategic plan aligned with organizational goals focusing on revenue and people development.
Worked with the Wolf Pack (Sales team) to ensure seamless VIP and group bookings and repeat business.
Reviewed and audited labor budgeting and forecasting for balanced service and profitability.
Partnered with HR Business Partner on compensation review and performance cycles.
Implemented and championed new policies and procedures from Operations and P&C teams.
Expectations
Weekend availability is required (days scheduled based on business needs).
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