Hospitality Operations Manager Position

Location: West Kelowna

Join the Fairfield Inn & Suites by Marriott team as an Operations Manager in West Kelowna, BC. Focus on enhancing service quality and achieving financial goals through expert management.

As the Operations Manager, you will plan and manage critical hotel functions, including front office and housekeeping, ensuring outstanding guest experiences. This leadership role involves training staff, resolving customer complaints, and developing annual marketing and budget plans to align with corporate standards. A passion for service is essential to inspire your team and elevate hotel operations.

Key Responsibilities:

• Drive front office and operational excellence daily

• Oversee budget development and business strategies

• Cultivate a motivated work environment through training

• Address and resolve guest complaints promptly

• Ensure compliance with health and safety standards

Requirements:

• High School diploma or equivalent experience

• Knowledge of major hotel brands’ standards

• Excellent communication and leadership abilities

• Strong analytical and decision-making skills

• Flexibility to work nights and weekends

Become a key player in enhancing guest satisfaction and hotel performance as Operations Manager!
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