Duty Manager - Mountain Check-In - Winter
Job in
Kelowna, BC, Canada
Listed on 2026-07-11
Listing for:
Big White Ski Resort Ltd
Full Time, Seasonal/Temporary
position Listed on 2026-07-11
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Hotel Front Desk, Hospitality & Tourism
Job Description & How to Apply Below
Duty Manager
- Mountain Check-In
- Winter 2026/27
Locations
Showing 1 location
Big White Ski Resort
Kelowna, BC , CAN
Description
MOUNTAIN CHECK-IN DUTY MANAGER – Full Time Seasonal
Work in the mountains with us!
Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Just 45 minutes away from the town of Kelowna, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer.
Boasting 16 lifts, Western Canada’s largest resort night skiing area, 119 runs, North America’s highest outdoor skating rink, and a ski-in/ski-out village, it’s easy to see why we are Canada’s Favorite Family Resort!
Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."
If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!
Job Description:
As part of the Mountain Check-In Front Desk Team , you are the face of the resort; you will greet and register guests from all around the world. The 24-hour desk is the hub of our condo accommodations department, and is consistently busy with direct and group arrivals. We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in this fast-paced environment.
As a Duty Manager , you are responsible to lead and direct the Front Desk team to aid in the smooth operations of the Front Desk and to ensure that we are providing our guests a level of service that exceeds their expectations.
Responsibilities of this position include but are not limited to:
Assist in training new hires
Supervise Front Office staff, including Front Desk, Drivers, Night Auditors & Bell persons ensuring a high level of customer service is maintained at all times
Ensure a professional appearance is maintained by yourself and all staff
Participate in and pass our Driver Training Course
Uphold and enforce company policies
Handle all guest interactions with the highest level of hospitality and professionalism
Troubleshoot all guest issues / problems, determine resolves and process all guest compensation issues
Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products
Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures
Make walk-in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies
Take cash, credit card and debit card payments when necessary
Answer and direct a high volume of incoming calls in a professional and consistent manner
Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions
Ensure high level of customer service is maintained at all times with genuine care to attention and detail
Handle all guest interactions with the highest level of hospitality and professionalism
Assist shuttle drivers with guest and luggage pick up and drop off
Build a strong relationship with all departments, including Call Centre, Groups, Transportation, Housekeeping, Maintenance and Owners Relations
Fulfill tasks in a time sensitive manner
Follow all Health & Safety protocols and procedures
Work with Management to access and improve procedures and policies
Develop a good understanding of village layout and be able to give directions to all units in rental pool and amenities on mountain
Ensure Front Office and Lobby area is clean and tidy at all times
Any other reasonable requests made by a Central Reservations Manager
Ideal Candidate:
Previous Management or Supervisor experience
Reliable and responsible
Quick thinker and strong ability to problem solve
Strong complaint handling and resolution skills
Detail orientated
Professional appearance and manner
100% guest service oriented, having excellent people skills
Energetic and upbeat…
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