Duty Manager at Watermark Resort

Location: Osoyoos

Manage front desk operations at Watermark Resort as a Duty Manager. Oversee guest services, performance management, and ensure a delightful experience for all guests during shifts.

As a Duty Manager, you will report to the Front Office Manager and manage daily operations, including guest check-ins, billing, and staff training.

Your role involves coaching employees, conducting performance reviews, and ensuring emergency situations are handled swiftly. You will also participate in operations meetings and contribute to enhancing the guest experience.

Key Responsibilities:

• Oversee guest check in/out and resolve concerns

• Monitor payroll accuracy and manage labour needs

• Conduct performance reviews for front office associates

• Support the Front Office Manager in staff training

• Respond to guest feedback and develop relationships

Requirements:

• Minimum 1 year of Front Desk experience

• Easy conversationalist with strong problem-solving skills

• Ability to multitask and thrive under pressure

• Knowledge of Opera PMS is advantageous

• Flexibility for varied shifts, including weekends

Bring your guest service passion and leadership skills to enhance the Watermark Resort experience.
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