Front Office Duty Manager Role

Location: Osoyoos

Step into the Front Office Duty Manager role at Watermark Resort, focusing on guest services and staff management. Ensure smooth operations and an excellent experience for every guest.

Reporting to the Front Office Manager, you will take charge of the day-to-day activities at the front desk, train and oversee Guest Services associates, and handle emergency situations effectively. This role involves coaching staff, managing payroll, and participating in operations meetings to continuously improve service delivery.

Key Responsibilities:

• Manage guest check-ins, service issues, and billing processes

• Complete payroll tasks in a timely manner

• Conduct employee performance appraisals and training

• Assist with inventory management in the Front Office

• Monitor guest feedback for service enhancement

Requirements:

• At least 1 year of prior Front Desk experience

• Strong organizational skills and attention to detail

• Knowledge of Microsoft Windows applications required

• Excellent communication and leadership abilities

• Flexibility in scheduling for various shifts

Bring leadership expertise and commitment to guest satisfaction to the Watermark Resort team.
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