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Job Description & How to Apply Below
Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel.
We also pickup our employees from the bus loop at UBCO!
Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Manager is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.
What will you be doing?
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
Ensure guest satisfaction is maintained
Balance inventory and groups between Lightspeed and Marsha
Available to work varied shifts: days, evenings, weekends and holidays
Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
Additional duties as assigned by management
What are we looking for?
Previous experience as Guest Service Agent or similar
Valid BC Class 5 license
Ability to plan, prioritize and complete multiple projects in a timely manner
Consistently motivates staff to achieve goals
Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
Ability to provide ongoing coaching to staff to enhance performance
Perks:
Extended Health and Dental Benefits
World-wide accommodation and dining discounts with Marriott brands
Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development
Starting Hourly Wage: $22.90
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