Guest Services Agent; Part Time

The Cove Lakeside Resort located in West Kelowna, British Columbia's beautiful Okanagan Valleyis a luxury all-suite resort. With atranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna.

The Cove Lakeside Resort provides competitive employment packages forits team members, including health benefits, competitive wages, employee discount program, employee events and incentives, on the job training and opportunities for advancement.

As an equal opportunity employer built on service excellence, our reputation is strengthened through our vision, mission and core values with themost important component our employees. Without dedicated individuals onour team, we would not have achieved the level of success that we have come tobe so proud of today. If you are looking for a long-term career or a start to are warding career in hospitality join our team of service excellence superstars today!

The Guest Service Agent is responsible for providing our guests with an extraordinary experience from reservation through to checkout. In this role, accuracy and accountability arekey. You are empowered to exceed guest expectations. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, provide information on Resort facilities androom location.
• Respondto guests questions, complaints, and requests ensuring efficient and personalized guest service.
• Ensure safety and confidentiality of our owners, guests and employees.
• Createand maintain a positive and productive atmosphere at the front desk; havegood working relationships with managers and associates in other departments.
• Workas part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Sell, process,and maintain all reservation records using Resort selling strategies.
• Ensurethe work area is clean, neat, and well organized.
• Be aâ sales person by active promotion of property facilities andcompany/property specific promotions in order to contribute to overall profitability.

• Experience in either a guest or customer focused environment.
• Excellent communication and interpersonal skills.
• Committed to delivering the highest level of guest service and satisfaction.
• Abilityto work under pressure in a fast-paced environment.
• Abilityto work alone and as part of a team.
• Excellent organizational, multi-tasking and problem-solving skills
• Proficient in MS Office including Word, Excel & Power Point.
• Abilityto work a flexible schedule including evenings, weekends and holidays.
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role.

Wage: $22.35 per hour

Job Type: Permanent

Schedule:Part time including evenings, weekends, holidays

We thank all interested candidates for their application; only those selected for an interview will be contacted.