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Guest Services Agent/Night Auditor
Job Description & How to Apply Below
118 6th Street, Prince Rupert, BC, Kelowna
Accessible
Employer:
Yes
Open to International applicants with valid Canadian Work permits:
Yes
Prestige Oceanview Hotel in Prince Rupert, BC is looking for a full-time or part-time Front Desk Agent/Night Auditor (also known as a Guest Services Agent/Night Auditor).
Who are we? We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.
What is in it for you?
Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for Joe Anna’s House and our Go Green Program)
Competitive hourly wage ($20 per hour)
Restaurant and hotel discounts
Responsibilities & Qualifications
Duties & Responsibilities:
Provides courteous and professional guest services
Utilizes instinctive upselling techniques and negotiate rates to maximize revenue and occupancy levels
Maintains order and cleanliness at the front desk
Handles guest accounts
Assists guests on arrival, departure and during their stay
Operates the telephone console
Processes reservation and cancellation requests
Post room and tax
Perform food and beverage audit if required
Reconcile postings, charges and cash for the day
Balance all summaries to main computer system
Balance all cashiers’ postings for the day
Post any incidental charges required
Prepare all required daily and summary reports
Perform back up of computer system
Maintains guest security and safety measures
Report all system problems to management
Balance all outlets summaries to the main computer
Recognize trends in the outlets and room revenue
Perform other duties as directed by the General Manager
What does an ideal candidate look like?
Must be willing to work both day shifts & Night Audit shifts (11 PM – 7 AM)
Excellent communication and customer service skills
Must have strong written and verbal skills
Front desk experience is an asset but NOT required
Must be willing to get Basic First Aid
Must be legally entitled to work in Canada
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