Guest Services Associate

Location: Osoyoos

Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.

Key Responsibilities

Guest Services:
Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).

Administrative Tasks:
Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.

Financial Transactions:
Process payments (cash, card), balance cash drawers, post charges to guest accounts.

Problem Resolution:
Address guest issues and complaints calmly and effectively, escalating complex problems to management.

Coordination:
Communicate with housekeeping, maintenance, and other departments to meet guest needs.

Lobby Management:
Maintain a clean, organized, and welcoming reception area.

Essential Skills

Excellent customer service & communication.

Professional and friendly demeanor.

Ability to multitask in a fast-paced environment.

Problem-solving and conflict resolution.

Proficiency with booking systems and basic office software.

Source:
Hospitality Online