Food & Beverage Coordinator

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Food & Beverage Coordinator.

Position Summary
Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.

What will you be doing?
Operations, Standards & Training

Responsible for maintaining training plans with designated managers/trainers and updating as job descriptions change ensuring employee onboarding is complete.

Sets up and coordinates training sessions as required, including new hire orientation, cross-training, menu and service standard roll-outs, and system training (Squirrel, Open Table, 7shifts).

Keeps staff notice boards current and communicates menu changes, 86 items, upcoming events, GSS results and Best Brews to the team.

Assists with day-to-day operational needs as necessary, including supporting the floor, banquets and events during peak periods or staffing shortages.

Communications

With guidance from the Food and Beverage Manager, Weekly 7shifts updates to be sent to the team with following details:

- Week ahead, events, operations and any special notes requiring team attention.

- Weekly GSS results of F&B with shout out to good reviews and points of improvement.

- consistence announcement of new movement within the department, new joiners, promotions etc.

Scheduling & Labour

Creates weekly F&B department staff schedules based on upcoming events and reservations; reviews time-off and vacation requests for approval and submits the schedule to the F&B Manager by Tuesday end of day.

Payroll & HR Administration

Payroll - Reviews, compares and approves timesheets in Payworks; at the end of the pay period, confirms hours, sick time and vacation days and consolidates for payment

Creates weekly Ops Package Reports

Manages onboarding and offboarding off employees working with relevant departments.

Guest Experience & Reservations

Reviews QSAs monthly and flags consistent or potential issues to the F&B Manager and Chef

Tracks staff mentions in guest feedback and communicates recognition and reward incentives

Monitors the general Food & Beverage email inboxes daily and ensures guest phone and email inquiries are responded to promptly

Maintains Open Table: floor plans, direct event booking links, menus and accurate operating hours

Point of Sale

Makes product, price and add-on edits in Squirrel as required, including limited quantities for items not being reordered

Ensures menu covers are presentable and in working order; inventories monthly and requests reorders as needed

Generate reporting as required for distribution to all Food & Beverage leaders

Events & Banquets

Maintains and updates the BEO Binder for all hotel events, including meal services, time frames, group names and guest volumes

Coordinates FOH and BOH communication on event BEO's, meeting updates, and last-minute changes to ensure seamless execution

Oversees banquet equipment (chafers, heat lamps, spandex, tables) with the floor Manager or banquet server; maintains the equipment list and a list of items requiring repair

Orders linen and other items as required

Purchasing, Inventory & Vendors

In conjunction with F&B leaders, ensures proper PAR lists are created for Food and Beverage items

Creates and maintains order guides with representative contacts (GFS, liquor/wine/beer, paper products, coffee/tea)

Places liquor and FOH orders; follows up on undelivered orders and notifies leaders when orders are ready for pick-up

Assists with purchasing and vendor relations by forwarding orders to suppliers, monitoring and expediting orders, and scheduling delivery of available stock

Verifies receipt of items by comparing items received to items ordered; resolves shipment errors with departments and suppliers

Coordinates airline orders, scheduling and billing; ensures the team provides inventory weekly for submission

Participates in monthly liquor and food inventory counts and updates bar inventory sheets with accurate pricing

Completes quarterly china, flatware and glassware inventory and provides ordering recommendations to the F&B Manager

Accounting & Cash Handling

Codes all F&B invoices and submits for final review and sign-off

Maintains dueback and tip pool tracking sheets; completes cash outs and pays out duebacks on designated dates

Works with accounting and night audit to resolve variances and follows up with…