Winery Hospitality Experience Manager

Lead tasting room hospitality at Tinhorn Creek Vineyards in British Columbia’s South Okanagan, using people leadership and service expertise.

As Retail & Experience Manager, you will lead retail, tasting room, guest experience and event operations. Build an engaged hospitality team through recruiting, coaching and development. Set service standards, support wine education and collaborate with Winemaking and Marketing. Drive sales across wine, memberships, merchandise, tours, experiences and events while maintaining operational excellence.

• Lead daily operations, scheduling, delegation and staffing decisions
• Recruit, onboard, coach and develop hospitality team members
• Champion welcoming service across retail, tasting room and events
• Develop sales strategies across wine, memberships and experiences
• Maintain safety, compliance and continuous operational improvement

• Proven experience managing teams, performance and accountability
• People-first approach to motivation, development and challenges
• Hospitality, tourism, food and beverage or luxury retail experience
• Commercial awareness across sales, revenue, budgets or operations
• Strong communication, relationship-building and operational skills

Bring management fundamentals, hospitality leadership and a willingness to learn wine while shaping memorable Tinhorn Creek experiences.