Manager | and Primary Care

Position: Manager | Urgent and Primary Care
Who are we looking for?

Interior Health is hiring a Term Specific Full Time Manager, Urgent and Primary Care to oversee the Rutland and West Kelowna UPCC.

This is a term position until December 2027 or the return of incumbent.

What we offer:

- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work-life balance
- Mentoring program for new clinical operations managers

Hourly rate for the position is $59.79 to $85.95. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Urgent and Primary Care is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of the Urgent Primary Care clinical service areas.

The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centered approach, and in accordance with IH and Ministry policies and standards.

What will you work on?

Leadership

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.

• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.

• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.

• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.

• Coordinates and manages overall operations, maintains excellent standards related to the patient experience, and directs the business, technical and clinical support activities of the assigned clinic(s) and/or related functions.

• Promotes IH vision, mission, values, and strategic goals.

Resource Management

• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.

• Develops and manages service contracts where applicable.

• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other sites in the Health Services Area.

• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.

• Supervises clinic staff, prepares budgets and reports, responsible for space planning, maintenance, procurement of supplies and contract services.

• Identifies and takes action to address professional development needs.

Program and Service Delivery

• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.

• Collaborates with Divisions of Family Practice.

• Identifies the need for, promotes, and facilitates research.

• Acts as the clinic leader to ensure the goals of the clinic and organization are met. Actively participates as a highly visible member of the local community to promote growth of the clinic.

Relationships

• Collaborates and maintains effective working relationships with a wide variety of…