MIT​/Assistant Mgr Orchard Park Mall

Position: MIT/Assistant Mgr Rodd & Gunn Orchard Park Mall
Position Overview
This position assists and supports the Lodge Manager with the responsibility of maximizing sales and profit through effective control, motivation and development of the Lodge team. This position also is in place to assist the Lodge manager with the day-to- day operations of a retail Lodge, in implementing strategies to improve customer service and ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

Key Performance Indicators

Sales to Budget

Comparative Lodge Growth

IPT (Items Per Traction)

Average $

Wage Control

Stock Management

Key Tasks / Accountabilities

Managing and Maximizing Lodge sales

Talent Management and Retention

Administration and Security

Customer Service

Visual and Merchandising Management

Best Practice of Company Values

Operations Management

Additional Duties

Assist the Lodge Manager with the operation of the retail Lodge.

Complete the duties and responsibilities of the Lodge Manager in his/her absence.

Assisting the Manager in managing and motivating the team to increase sales and ensure efficiency.

Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you (as the is the Lodge Manager) are also responsible for acceptable stocktake results.

Assisting the Lodge Manager in analyzing sales figures and forecasting future sales to maximize profits;

In the absence of the Lodge Manager you will be responsible in dealing with team issues.

Sitting in with the Lodge Manager on interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for the team;

Ensuring standards for quality, customer service and health and safety are met.

Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitoring what local competitors are doing;

Take part in Planning and conducting weekly sales meetings for the team to discuss latest sales techniques, new products, overall performance and other topics (s) you and the Lodge Manager see appropriate to discuss in order to promote high moral team spirit and cohesion.

Maintain all safety and security policies of the Company, including locking and securing of Book Lodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.

Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.

Coordinate and supervise Lodge housekeeping, maintenance and repair with the Lodge Manager.

Merchandising the Lodge as per visual merchandising guide and recovering after sell through on a daily basis. You are also to co- ordinate and supervise that all visual standards are met at all times to ensure that brand is represented at the highest level.

Key Relationships
General Manager, Area Manager, Lodge Manager, Sales Team, Coaching and Development Manager, Brisbane Retail Support Centre (RSC), Visual/Brand Manager, Wellington RSC and Shopping Centre and Marketing Managers.

Qualifications

Customer service focused retail operations experience

A minimum of 1 year in a management capacity

Strong interpersonal communication Skills

Strong analytical skills

Exceptional Customer Service and Selling Skills

People Management and Development skills

Professional written and oral communication skills

Basic computer usage skills

Personal Attributes

Demonstrated work ethic, integrity, loyalty, honesty and professional conduct

Results Driven

Desire to help others

Self Motivation and Great energy

Active, hands- on approach

Attention to Detail

“Can do”, Positive attitude

Believes in brand values/culture

Know how to have fun

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