Assistant Manager, Member Services

Lead a dedicated team as the Assistant Manager, Member Services at Coast Capital in Kelowna. Focus on customer satisfaction while enhancing team performance through coaching and support.

Coast Capital is searching for an Assistant Manager to oversee Member Service Representatives in its Kelowna Branch. With a strong emphasis on customer care, you will help achieve branch goals while fostering an engaging work environment. Candidates should bring at least four years of leadership experience in banking, alongside strong sales and conflict resolution skills.

Key Responsibilities:

• Lead the team to exceed customer banking expectations

• Coach representatives in sales skills and relationship building

• Manage cash operations and security matters effectively

• Celebrate team successes and support professional growth

• Implement strategies to enhance sales, growth, and profitability

Requirements:

• Four years of experience in a banking leadership role

• Diploma or degree in Business Administration or Economics

• Certification in Investment Funds in Canada

• Strong conflict resolution abilities

• Knowledge of banking technology systems

Excel in banking leadership while nurturing a supportive team culture at Coast Capital.
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