Assistant Manager, Member Services Branch

Location(s): Kelowna Branch

Job Type: Full Time Regular

myWork Program: Office

Starting Salary Range: $73,800.00-$92,300.00

As the Assistant Manager, Member Services, you’ll lead a team of Member Service Representatives to provide simple financial help to customers.

• Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.
• Exceed customer expectations with their banking needs.
• Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
• Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
• Exemplify our "How can we help you?" brand while achieving sales, growth and profitability across each area of our business.
• Use your bean‑counting skills to ensure efficient cash management and oversee all security‑related matters in keeping with Coast Capital’s standards.
• Create a high‑performing team by selecting, engaging, developing and retaining star performers.

• Leaders who understand the importance of "leading from the front" and bring business strategy to life.
• Minimum of four years leading front‑line employees in a bank or credit union.
• Diploma or degree in Business Administration, Economics or a related area.
• Possession of an Investment Funds in Canada certificate.
• Strong ability in resolving member complaints with a smile.
• Passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
• Strong knowledge of all relevant technology banking systems.

• Purpose‑driven culture that values inclusion and engagement.
• Career growth with opportunities for promotion from within.
• Flexible work with myWork program.
• Comprehensive, customizable benefits.
• Defined contribution or defined benefit pension plan or RRSPs.
• Mortgage and auto financing benefits.
• Recognition through an online community.
• Community reinvestment and employee volunteer program.

We are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessib or 778‑391‑5836.