Operations Manager

Operations Manager
General Description
The Operations Manager plans and manages district operations effectively, ensuring the best possible service and productivity metrics are achieved. The Manager sets the tone for safety practices and ensures the team understands and follows the rules of safety, allowing for success and protection of employees as well as the community  Manager directs the operations team and drivers to minimize missed pickups, maximize service quality, and minimize drive times while routing to a cost‑effective transfer station or landfill.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision‑making, and professionalism are essential to success in this role.

Responsibilities

Track productivity metrics, fine‑tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route‑specific challenges.

Implement productivity enhancements by analyzing underperforming routes and collaborating with drivers and the Sales Team to identify inefficiencies and add density.

Drive proactive accident‑avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.

Handle hiring, termination, grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.

Investigate and resolve escalated customer concerns, ensuring prompt follow‑ups and alternative service solutions when required.

Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.

Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.

Conduct accident investigations, prepare reports, and enforce compliance with DOT regulations and company policies.

Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.

Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.

Qualifications

5 plus years’ experience in industry or logistics.

5 years managing a diverse team in an operations or production, heavy construction/road building and/or environmental field services.

Excellent interpersonal and communication skills and employee management skills.

Proven ability to minimize safety‑related accidents and operate an accident‑free environment.

Solid analytical skills to optimize routes and productivity.

Well‑developed influencing and presentation skills.

Experience with collective bargaining agreements (CBA) and grievance handling.

Understand the geographic area and can apply routing principles.

Working knowledge of routing software.

Understand the basics of trucks and maintenance.

Class 3 with Air endorsement will be considered an asset.

Understanding of P&L, budget and forecast management is an asset.

Good knowledge of MS Office (in particular Excel) and other technology related to waste management.

Benefits

Competitive Wages ($90,000 - $100,000 plus bonus and equity)

Retirement Plan with company match; let us help you save for your future.

Benefits:
Medical, Dental, Vision.

Perks:
Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.

Insurance:
Life, Short Term/Long Term Disability.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

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