Operations Manager

Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

The Operations Manager is responsible for the day-to-day management and coordination of the FBO operations, including operational support, staffing coordination, compliance follow-up, facility upkeep, employee performance, customer service execution, and support of safety and training requirements. The Operations Manager works closely with the General Manager, Operations Supervisors, HSSE/Safety/Training Lead, Customer Service Representatives and Fuelers to ensure the operation is safe, efficient, compliant and customer focused.

• Lead, coach, and develop operations staff, including recruitment, scheduling, performance management, employee relations, and engagement.
• Plan, prioritize, and supervise daily fuel, ramp, and facility operations to ensure safe, efficient, and effective workflow.
• Support and oversee training completion to ensure compliance with company, regulatory, and Shell Aviation requirements.
• Coordinate compliance and site accountability audits; track corrective actions and ensure timely resolution.
• Maintain accurate operational, training, and compliance records and documentation.
• Communicate updates to policies, procedures, pricing, and operational requirements to staff and stakeholders.
• Coordinate and participate in internal and external operational communications, including team briefings, customer and tenant communications, preparation of operational documentation, and attendance at Airport Operations Committee (AOC) and other stakeholder meetings as required.
• Provide active operational support, including participating in day-to-day activities and acting as on-call support when required.
• Oversee facility maintenance and contractor coordination to ensure safe, reliable, and compliant operations.
• Oversee operational reporting, inventory controls, reconciliations and related administrative processes.
• Ensure availability and management of fuel, equipment, uniforms, parts, and operational supplies.
• Ensure compliance with corporate, regulatory, OH&S, and Shell Aviation safety and quality standards.
• Conduct operational, safety, and compliance inspections; support continuous improvement initiatives.
• Monitor labour efficiency, control overtime, and support achievement of operational and financial targets.
• Lead and participate in safety programs, including enforcement of procedures and support of SMS initiatives.
• Complete and review reports, including incident follow-up, audits, and operational documentation.
• Address customer concerns and support service recovery to ensure a positive and professional customer experience.
• Support the General Manager
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure…