Team Lead, Management

Location:

Kelowna Status: 6 months Fixed Term

About the role As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

• Ensure strong, clear, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service delivery
  
  Maintain and ensure accountability is in place while implementing a person‑centred, culturally safe and inclusive focus
• Supervise and support Centre staff with the day‑to‑day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process
• Responsible for one‑to‑one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
• Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
• Create a day‑to‑day environment of strong cross‑functional team performance, ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly