Project and Market Development Manager

Company Overview

Axxess Industries is an innovative electronics, software, and signage manufacturer changing how people and technology interact in hotels and homes. Founded in 2000 and based in Kelowna, BC, we produce high-quality custom signage, lighting, and EMS/GRMS products and solutions for premium hotel brands including Hilton, MGM, Grand Hyatt, Sandals, Four Seasons, and more. We are a passionate team of engineers, project managers, designers, and craftsmen who collaborate to create beautiful products and systems that simply work.

Our manufacturing facility is known for exceptional craftsmanship, thoughtful design, and care at every stage of the process. We take pride in being a respectful, inclusive, and supportive workplace where team members are valued and treated with professionalism. We offer competitive wages with increases for those who stand out, along with group benefits covering dental and extended health after three months.

Axxess Industries is seeking an experienced and driven Project and Market Development Manager to lead our teams project and marketing functions. This leadership role is responsible for overseeing Project Account Managers and Project Estimators while helping shape the company's market strategy, customer satisfaction initiatives, and project delivery excellence.

• Lead, mentor, and manage a team of Project Account Managers and Project Estimators.
• Recruit, hire, onboard, and develop high-performing team members.
• Foster a positive, energized, and accountable team culture.
• Establish performance goals, provide coaching, and support professional development.
• Promote collaboration and effective communication across departments.
• Oversee the successful execution of multiple concurrent customer projects.
• Work closely with Engineering, Production, and other internal stakeholders to ensure projects are delivered on time, within scope, and to customer expectations.
• Drive continuous improvement in project management processes and customer experience.
• Develop a strong understanding of customer needs and market demands.
• Contribute to marketing strategy and business development initiatives.
• Assist with trade show planning, coordination, and execution.
• Partner with the parent company's sales teams to support revenue growth and strategic initiatives.
• Develop and maintain accurate sales forecasts and pipeline reporting.
• Analyze sales trends, project opportunities, and market conditions to support business planning.
• Participate in key customer discussions and relationship management activities.
• Anticipate customer needs and identify opportunities for additional value creation.
• Act as a senior escalation point for project and customer-related concerns.
• Develop and maintain strong relationships with key customers and stakeholders.
• Ensure a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Marketing, Business Administration, Project Management, Engineering, or a related field preferred.
• 5+ years of experience in project management, marketing, sales leadership, or a related role.
• 3+ years of leadership experience managing teams and developing talent.
• Experience with in manufacturing, technology, electronics, construction products, hospitality solutions, or related industries is considered an asset.
• Demonstrated success leading cross-functional teams and managing complex projects.
• Experience with forecasting, business planning, and customer relationship management.

• Strong leadership and people management skills.
• Excellent project management and organizational abilities.
• Strong communication, presentation, and interpersonal skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Customer-focused with exceptional problem-solving abilities.
• Strong analytical and forecasting capabilities.
• Collaborative approach with the ability to influence across departments and organizations.
• Be part of an innovative and growing company serving world-renowned hospitality brands.

• Work alongside a talented and passionate team of professionals.
• Make a direct impact on company growth,…