Gifts of Hope Scheduler - Temporary

Who We Are   For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement   The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description   Position Purpose summary:
The Christmas Gifts of Hope Program Scheduler assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program.
RESPONSIBILITIES and Accountabilities     Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
Assists in the initial intake assessments and registration of participants into the Gifts of Hope program.
Screens applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service.
Record all essential information into the case management database Link2

Feed.
Assist in updating and maintaining the registration process.
Collects, organizes and prepares statistical data and other program information either through Link2

Feed or Microsoft Excel.
Assure there is follow up of telephone and email inquiries.
Assist with referrals for additional support needs that arise in the registration process.
Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
To be open to praying with individuals as requested.
To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Casework Manager with reference to additional program partnering opportunities.
Adhere to the policies and procedures of The Salvation Army in all aspects.
Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program registration process.
WORKING CONDITIONS   This is a temporary contract position: hours will be varied based on program needs.
Some flexibility in scheduling is expected, some weekend and evening work may be required.
Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.
This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.
The ability to lift/move up to 20 lbs.
Some travel should be anticipated.

Education and Experience Qualifications     Completion of high school.
Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker is an asset.
Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements     Minimum of one (1) year of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
Knowledge of community-based resources is required and experience networking with government and social service agencies.

Experience with program facilitation, administrative duties, and program development.

Experience with community development considered an asset.
Hold a valid BC Class "5" drivers licence, own vehcile and insurance and provide a copy of a driver's abtract for review and veritifcation that is satisfactory to The Salvation Army, in its sole discrtion.
Skills and Capabilities (examples provided below)     Display competence in developing and maintaining appropriate participant relationships and interagency relations.
Attention to detail, problem solving and analytical skills.
Proficient computer skills in all aspects of Microsoft Office.
Ability to enter data and perform statistical analysis efficiently and accurately.
Ability to deal effectively with the public, government, business leaders and professionals.
A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently.
Keen sense of integrity and confidentiality with professional ethi

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