Sales Administrator

Job Summary:

Reporting to the Sales Manager, the Sales Administrator is responsible for supporting the sales function through coordination, documentation, and process management. This role ensures that sales activities are organized, tracked, and executed efficiently, enabling the sales team to focus on revenue generation and customer relationships.

The Sales Administrator acts as a central point of coordination between Sales, Service, Parts, and Finance, ensuring accurate documentation, timely communication, and smooth execution of sales transactions.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.

Sales Coordination & Support

Support the sales team with administrative tasks, including preparing quotes, proposals, and sales documentation

Coordinate sales activities, meetings, and follow‑ups

Track sales pipeline activity and ensure timely updates

Assist with preparation of presentations, contracts, and customer communications

Ensure all sales documentation is accurate and complete

CRM & Data Management

Maintain and update CRM systems with customer information, opportunities, and activity

Track leads, opportunities, and sales progress through the pipeline

Ensure data accuracy and consistency across systems

Generate reports on sales performance, pipeline status, and customer activity

Support implementation and optimization of CRM and sales systems

Customer Communication & Support

Act as a point of contact for customer inquiries related to sales processes

Coordinate communication between customers and sales representatives

Ensure timely responses to customer requests and inquiries

Support onboarding of new customers and setup of accounts

Maintain professional and responsive communication standards

Order Processing & Documentation

Process sales orders accurately and efficiently

Coordinate with Parts, Service, and Finance teams to ensure order fulfillment

Ensure all contracts, agreements, and documentation are properly completed and filed

Track order status and communicate updates to customers and internal teams

Support invoicing and billing processes as required

Cross‑Functional Coordination

Work closely with Parts, Service, Shop, and Finance teams to support sales execution

Ensure alignment between sales commitments and operational delivery

Assist in resolving issues related to orders, delivery, or customer expectations

Support internal communication and workflow coordination

Quality, Reporting & Continuous Improvement

Ensure accuracy and consistency of all sales‑related documentation

Identify opportunities to improve sales processes and administrative efficiency

Maintain organized records and documentation systems

Support reporting and analysis to improve sales performance

Contribute to continuous improvement initiatives across the business

Requirements

2–5 years of experience in a sales support, administrative, or coordination role

Experience in industrial, equipment, or service‑based environments considered an asset

Strong organizational and time‑management skills

Experience working with CRM systems and sales tools

Strong attention to detail and accuracy

Excellent communication and interpersonal skills

Must Haves

Highly organized with the ability to manage multiple tasks simultaneously

Strong attention to detail and commitment to accuracy

Proactive and able to anticipate needs of the sales team

Strong communication and coordination skills

Ability to work in a fast‑paced, team‑oriented environment

Strong sense of ownership over work quality and outcomes

Certifications & Training

Experience with CRM systems (e.g., Salesforce, Hub Spot, or equivalent) considered an asset

Microsoft Office proficiency (Excel, Word, Outlook)

Business administration or related training considered an asset

Benefits
Wage:
Hourly position – range $24–28/hour

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