Inside Sales & Service Rep

We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our Penticton location. As an Inside Sales & Service Representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment.

• Answering phone calls, emails, and helping walk‑in customers in a professional manner.
• Provide best‑in‑class customer service and help resolve customer issues and requests in a timely manner.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned by the manager.

• 2 to 3 years of customer service experience in the same or similar industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast‑paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs.
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of Fasteners & Tools products and services.
• Self‑starter who takes initiative in getting things done.
• A team player with a "can‑do" attitude.

• Employee Incentive Program
• Employee & Family Assistance Program
• Generous time off

The Fastener Group has branches throughout Western Canada and is a leader in the industry, proudly serving clients and supporting employees for decades. We provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential items to support business operations.

We believe in building relationships with our customers, understanding their needs, and are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.