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Service Operations Leader in Penticton
Job Description & How to Apply Below
Become a key player as a Service Operations Leader in Penticton, BC. This role emphasizes technician management and high-quality customer service in the heavy equipment industry.
As a Service Manager reporting to the VP Sales, you will be responsible for coordinating field operations and ensuring service excellence. Your hands-on approach will foster a culture of safety, performance, and customer satisfaction while addressing technical challenges and optimizing service workflows.
Key Responsibilities:
• Coordinate all field repairs, maintenance, and troubleshooting tasks
• Supervise and guide service technicians, ensuring quality work
• Manage scheduling and prioritize service demands effectively
• Resolve technical service issues and act as a customer liaison
• Ensure comprehensive documentation of all service activities
Requirements:
• 5+ years in field service or heavy equipment sector
• Journeyperson certification or equivalent experience required
• Experience in diagnosing and repairing equipment
• Knowledge of safety regulations and practices
• Strong problem-solving and leadership skills
Transform service operations by applying your technical knowledge and leadership capabilities to foster lasting client relationships.
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