Service Operations Leader in Penticton

Location: penticton

Become a key player as a Service Operations Leader in Penticton, BC. This role emphasizes technician management and high-quality customer service in the heavy equipment industry.
As a Service Manager reporting to the VP Sales, you will be responsible for coordinating field operations and ensuring service excellence. Your hands-on approach will foster a culture of safety, performance, and customer satisfaction while addressing technical challenges and optimizing service workflows.

Key Responsibilities:

• Coordinate all field repairs, maintenance, and troubleshooting tasks

• Supervise and guide service technicians, ensuring quality work

• Manage scheduling and prioritize service demands effectively

• Resolve technical service issues and act as a customer liaison

• Ensure comprehensive documentation of all service activities
Requirements:

• 5+ years in field service or heavy equipment sector

• Journeyperson certification or equivalent experience required

• Experience in diagnosing and repairing equipment

• Knowledge of safety regulations and practices

• Strong problem-solving and leadership skills
Transform service operations by applying your technical knowledge and leadership capabilities to foster lasting client relationships.
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