Automotive Service Advisor

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long‑term client relationships that strengthen our “Believe in Nice” culture.

• Competitive Salary: 7% of individual TSM customer pay and warranty R/O parts & labor gross profit after discount, and 4% of individual TSM internal R/O parts & labor gross profit after discount, according to the advisor daily sales summary. Monthly focus bonuses are awarded at the discretion of the Parts and Service Director. Expected monthly income: $7,000–$11,000.
• Generous Paid Time Off (PTO): New full‑time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Health benefits begin the first month after 60 days of employment, including medical, dental, vision, Health Savings, Flexible Spending accounts, life insurance, short‑ and long‑term disability, and a 401(k) plan.
• Paid Holidays: Five paid holidays per year for Automotive Service Advisors/Writers, subject to completion of the introductory period and other eligibility requirements.

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refs to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure work is completed and additional work and authorization are noted; closes the repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi‑task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team‑oriented process.
• Must maintain a clean driving record and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words:
Family, Integrity, Respect, and Purpose. We’re a family‑run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers every day. We truly care for our employees and sincerely appreciate everyone’s day‑to‑day contributions.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.