DSHS ESA Public Benefits Specialist In Training

DSHS ESA Public Benefits Specialist 1‑3

Economic Services Administration Community Service Division has an exciting entry‑level position as a Public Benefits Specialist. This role involves working on‑site at our Kelso Community Services Office (CSO). The job provides training and a full‑time career path into public service.

As a Public Benefits Specialist, you will help people applying for public assistance services through face‑to‑face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties, and processing applications received online and all case actions using the appropriate computer programs.

• Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
• Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months)
• Public Benefits Specialist 3: $5,137.00 Step G – $5,812.00 Step L

• Use internal software to process applications for initial and ongoing eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

There is a lot to learn, and classroom training is a big part of the beginning. We will support you every step of the way.

We are looking for applicants who meet the following education and/or experience:

• Four years in a customer service job where the major duties involved public contact, or a job providing staff support in financial eligibility determination (examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims). College education can substitute year‑for‑year for experience.
• One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance to include financial, medical, and food benefit programs.
• Ability to thrive in a standardized work setting, learn and utilize various computer programs, communicate effectively with people in diverse or difficult situations, work with complex technical regulations, refrain from personal bias, and prioritize multiple tasks in a busy office.

The Department offers a competitive benefits package that includes medical, dental, vision, and basic life insurance; flexible spending accounts; retirement plans through the Washington Public Employees' Retirement System; and additional leave options (holiday, sick leave, vacation). Detailed benefit information is available at the Washington State Public Employees Benefits Board website.

Washington State is an equal‑opportunity employer and does not discriminate on any protected class basis.