Tribal Member Services Technician

Tribal Member Services Technician - Kenaitze Tribal Member Only

Department: Tribal Programs

Employment Status: Full Time

Program: Tribal Member Services

FLSA Status: Non-Exempt

Reports To: Tribal Member Services Supervisor

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

The Tribal Member Services Technician supports the Tribal Member Services program by assisting with all tribal events, maintaining accurate enrollment records, and providing assistance to Tribal Members. The Technician plays a key role in ensuring the efficient operation of Tribal Member Services, supporting program activities, and delivering high-quality service to Tribal Members. The Tribal Member Services works collaboratively with team members and under the supervision of the Tribal Member Services Supervisor to ensure all interactions with Tribal Members are professional, respectful, and confidential.

• Assists with Tribal Member Services committees, boards and commissions
• Responds to tribal member inquiries in person, by phone, and via email, providing timely and courteous assistance
• Maintains accurate and up-to-date records of tribal member enrollment, application requests, requests, and services provided
• Responsible for assisting with tribe-wide mail outs
• Provides support as requested during all tribal events including but not limited to Tribal Member Informational and Annual Meetings Responsible for the purchase of meal trays and flowers for Memorial services and may be required to deliver purchased items
• Provides assistance with approved requests including, but not limited to, purchasing of items, drafting of letters, scanning and electronically filing signed letters
• Supports enrollment by assisting as requested with enrollment data entry and recordkeeping
• Ability to balance and prioritize multiple projects and priorities
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

• Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Taste/Smell (Detect, Distinguish, Determine)
• Repetitive Motion

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

• Local

Education

• High School or General Education Degree (GED)

Experience

• One (1) year of clerical or related experience

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy

Preferred

• Knowledge and experience working with cultural diversities
• One (1) year of customer service experience

Special Skills

• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Ability to multi-task, work independently, and meet deadlines
• Ability to maintain confidentiality
• Detail-oriented with strong organizational skills

This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.

* Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.