Head of Process Product

About the role

The Process Product Head leads one of SPX's three core product pillars, owning end-to-end strategy, execution, and performance across the Order-to-Delivery lifecycle. This role sits at the intersection of Product, Operations, and Technology — with full accountability for how parcels flow through the network from order intake to final delivery.

You will build scalable, system-driven, and standardized operational processes that ensure delivery quality, efficiency, and network visibility. As the key bridge between Operations (First Mile, Middle Mile, Last Mile), Engineering, and Commercial teams, you will translate complex business needs into high-impact, executable product solutions.

You will lead and grow a team of Process Product Owners, and collaborate closely across US and China teams.

• Define and own the Process Product strategy, roadmap, and OKRs for the full Order-to-Delivery lifecycle
• Act as decision owner for trade-offs between operational efficiency, system capability, and customer experience
• Establish and enforce documentation standards including PRDs, BRDs, process flows, SOPs, and release governance

• Take full ownership of core operational flows across all network touchpoints:
• Order creation, validation, and allocation logic
• Pickup scheduling and First Mile operations
• Sorting, linehaul, and Middle Mile visibility
• Last Mile dispatch, delivery, and Proof of Delivery (POD)

• Design, standardize, and enforce global SOPs across all hubs and service centers
• Drive system-first operations to reduce manual intervention and enable volume scalability
• Oversee the full product lifecycle: requirements → UAT → rollout → adoption

• Define, track, and improve core operational KPIs, including:
• Delivery success rate and SLA adherence
• First attempt delivery success rate
• Scan compliance and tracking accuracy
• Route optimization and dispatch efficiency
• Leverage operational data to identify bottlenecks, improve network performance, and reduce cost per parcel

• Lead alignment across Operations, Engineering, and Commercial — from problem definition through structured requirements
• Partner with regional stakeholders across US and China teams to ensure globally consistent execution
• Build and mentor a team of Process Product Owners, elevating capability in process design, execution, and stakeholder management

• 10+ years of experience in Product, Operations, or Logistics Systems within B2C eCommerce, parcel delivery, or last-mile logistics
• Deep expertise in the end-to-end parcel lifecycle — First Mile, Middle Mile, and Last Mile — and how each stage impacts delivery quality
• Proven track record leading large-scale operational or product initiatives with measurable impact on delivery performance and efficiency
• Experience managing cross-functional teams spanning Operations and Technology in high-growth environments
• Strong working knowledge of logistics systems: OMS, WMS, TMS, Dispatch platforms, and Driver Apps
• Data-driven mindset with the ability to translate operational metrics into clear, actionable insights
• Demonstrated ability to thrive in fast-paced, execution-heavy environments with strong ownership and sound decision-making
• Excellent stakeholder management skills, including experience working across regions and time zones
• Proficiency with process and documentation tools such as Notion, Visio, or equivalent

• Direct experience in last-mile delivery networks, 3PL operations, or comparable logistics environments
• Agile/Scrum certification or demonstrated experience in Agile product development
• Experience building or scaling cross-border logistics operations