System and Network Administrator

The Systems & Network Administrator is responsible for the secure, reliable, and efficient operation of Spot On’s IT infrastructure. This includes designing, documenting, installing, configuring, and maintaining systems, networks, and endpoints, as well as supporting the productivity and communication platforms used by Spot On staff. The role requires a proactive approach to automation, compliance, and documentation, and close collaboration with other IT and business teams to support both internal operations and customer‑facing services.

• Configure, maintain, and administer identity provider (IdP) platforms such as Okta, including automation of provisioning, deprovisioning, and access management workflows.
• Evaluate, recommend, and implement systems that enhance or replace existing solutions, with a focus on security, scalability, and automation.
• Develop, maintain, and continuously improve internal support documentation, runbooks, and operational procedures for the Systems team and stakeholders.
• Provide training and mentoring to Systems team members and cross‑functional partners.
• Maintain detailed records of audit events, security incidents, and system changes; participate in risk assessments and self‑assessments of system safeguards.
• Ensure compliance with corporate security policies, including participation in certification/accreditation and incident reporting processes.

• Manage and maintain LAN, WLAN, VPN, WAN, and ISP resources, including both physical and virtual network infrastructure.
• Monitor, review, and apply patches and firmware upgrades on network devices; maintain network diagrams and topology documentation.
• Perform physical server and network hardware installations and maintenance, including office buildouts and remote site support.
• Monitor and respond to security incidents and vulnerabilities.
• Support network automation initiatives (such as Meraki API and Terraform) and participate in network standardization projects.

• Administer and maintain the organization’s fleet of endpoints using MDM tools such as Iru and Manage Engine Endpoint Central.
• Enforce security policies and compliance requirements across all managed endpoints; manage software deployment, patching automation, and lifecycle management.
• Oversee device onboarding, offboarding, and recycling processes, including coordination with HR and Help Desk teams.

• Support and administer all communication and productivity platforms, including Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), A/V systems, and meeting room technology.
• Manage licensing, user provisioning, integrations, and automation across platforms.
• Participate in projects to improve collaboration, automate workflows, and enhance user experience.

• File and track change requests for any production environment testing or impactful changes, ensuring on‑call personnel are included in the process.
• Maintain and update documentation for all tools, resources, and applications used within the team.
• Participate in knowledge sharing and cross‑training initiatives.

• Hands‑on experience building, configuring, and maintaining Identity Providers such as Okta or Active Directory.
• Strong knowledge of networking services and protocols, including TCP/IP, DNS, DHCP, BGP, and OSPF.
• Experience with software security patching automation and monitoring tools.
• Intermediate networking skills, including routing, switching, VPN configuration, and Wi‑Fi troubleshooting.
• Experience with cloud platforms such as AWS or GCP, and infrastructure automation is a plus.
• Strong problem‑solving, critical‑thinking, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Commitment to documentation‑first practices and continuous improvement.

• At least two years of experience in systems management in an intermediate or lead role.
• At least two years of experience administering identity provider platforms.
• At least two years of experience managing and coordinating with ISPs.
• At least one…