Azure Virtual Desktop; AVD Customer Engineer

Overview

We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise‑grade virtual desktop and Remote App solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands‑on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady‑state operations.

• Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise‑scale desktop virtualization and Remote App delivery.
• Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end‑user experience optimization.
• Advise customers on pooled and personal host pools, Windows 11 Enterprise multi‑session, full desktop delivery, and Remote App scenarios based on workload and persona requirements.
• Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well‑governed AVD environments.
• Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure Net App Files, including performance, scalability, and profile‑related troubleshooting considerations.
• Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.
• Advise on identity integration using Microsoft Entra , hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.
• Guide customers on securing AVD with Conditional Access, MFA, Zero Trust‑aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.
• Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long‑term performance and cost efficiency.
• Facilitate troubleshooting discussions across sign‑in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.
• Support customers in developing automation approaches, reusable templates, and operational documentation using Power Shell, ARM/Bicep, Azure CLI, and Microsoft‑native tooling.
• Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.

• Virtual Desktop & App Delivery:
  Azure Virtual Desktop, Remote App, pooled and personal host pools, Windows 11 Enterprise multi‑session
• Profiles & Storage: FSLogix, Azure Files, Azure Net App Files
• Identity & Access:
  Microsoft Entra , Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA
• Security & Endpoint:
  Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration
• Azure Infrastructure:
  Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring
• Migration & Modernization:
  Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning
• Operations & Automation:
  Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, Power Shell, ARM, Bicep, Azure CLI

• 10 – 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands‑on knowledge of Azure Virtual Desktop in enterprise environments.
• Experience guiding customers through AVD architecture, migration strategy, and steady‑state optimization.
• Strong understanding of host pools, session hosts, FSLogix, identity‑driven access, and Azure networking fundamentals.
• Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
• Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.
• Experience with Windows 365, Intune, or infrastructure‑as‑code is a plus.

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

• USD $95,000.00 - USD $ /Yr.