CRM Administrator; Data Integration LOS & Enterprise Platforms

Drive data governance, quality standards, and lifecycle consistency across lead → loan → lock → fund.

Full-Time | Remote/Hybrid (Depending on Location)

We’re seeking a highly skilled CRM Administrator to lead day‑to‑day CRM operations and oversee critical integrations across LOS, PPE, POS, marketing, support, and enterprise data platforms. This role ensures clean, reliable, and real‑time data flows that support origination, pipeline visibility, compliance, and customer experience. If you’re passionate about data integrity, systems connectivity, and building scalable processes, this role offers ownership, impact, and visibility across the organization.

• Administer CRM objects, fields, automations, validation rules, user permissions, and layouts
• Design and maintain bi‑directional integrations between CRM and LOS (e.g., Encompass), PPE, POS, marketing, finance, and analytics systems
• Drive data governance, quality standards, and lifecycle consistency across lead → loan → lock → fund
• Manage APIs, webhooks, and iPaaS tools with full monitoring, retries, and error handling
• Work closely with Compliance and Security to ensure PII protection and regulatory readiness
• Build dashboards and reports for Sales, Operations, Secondary, and Executive leadership
• Document integrations, data maps, data dictionaries, and operational runbooks

• 4–7+ years of CRM administration experience
• Hands‑on experience integrating CRM with LOS platforms (Encompass preferred)
• Strong understanding of APIs, iPaaS tools, and data mapping
• Experience designing systems for data governance, security, and audit readiness

• CRM or integration‑related certifications
• Mortgage industry experience (pricing, locks, LO comp, compliance workflows)
• Background with enterprise data platforms and BI/reporting tools

• 99.9%+ integration uptime with SLA adherence
• Near real‑time pipeline visibility between CRM and LOS
• Measurable improvements in data quality, accuracy, and reporting consistency

• High‑impact role with ownership over CRM and enterprise data integrations
• Cross‑functional visibility with Sales, Operations, Secondary, Marketing, and Executive teams
• Opportunity to modernize and scale mission‑critical systems
• Collaborative culture that values innovation and process excellence

At Independence Home Loans
, we’re building something special—and we want bold thinkers to help us take it to the next level. Our tech team is growing fast, and we’re investing heavily in the people, platforms, and innovation that will reshape how lending gets done.

What sets us apart?

✨ A culture where your ideas matter. Our leadership doesn’t just listen—they collaborate, act, and empower you to build real solutions.

✨
Competitive pay and real career growth. We reward impact, encourage creativity, and give you room to level up fast.

✨ A supportive, people‑first environment. No egos. No bottlenecks. Just smart, motivated teammates working together to create industry‑leading technology.

If you’re excited by modern tech, meaningful work, and a company that actually values your voice, you’ll love building the future with us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.