Senior Service Engineer – End User Compute

• Own and operate endpoint management platforms including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf
• Partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams
• Design, scale, and operate services managing Windows and macOS devices across the organization
• Own the full service lifecycle, including platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation
• Use platform data, logs, and operational telemetry to identify root causes and restore service
• Improve monitoring, standards, and durable automation so fixes remain effective
• Set technical direction and shape the endpoint management roadmap
• Define standards for scalable device management, secure configuration, deployment reliability, and service performance
• Mentor other engineers
• Lead and represent the Service in backlog discussions and standups
• Influence software engineering team members in translating customer and technical requirements into service architecture meeting Quality of Service Expectations

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent combination of education and experience
• 5 years of related experience in systems administration; more preferred
• Experience in automation related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling, including failure mode analysis
• Ability to simulate service outages for automated point solutions and platforms manually
• Experience influencing software engineering team members to translate customer and technical requirements into service architecture
• Experience leading and representing the Service in backlog discussions and standups
• Experience in a healthcare environment preferred
• 5 or more years of Information Technology experience preferred
• 3 or more years administering Windows and macOS management platforms, including Intune, Microsoft Configuration Manager/SCCM, and Jamf preferred
• Strong experience with Git/Git Hub source code version control preferred
• Strong Power Shell scripting skills for automation and systems management preferred
• Must reside within a daily commuting radius of up to 65 miles from an eligible Providence primary office location

Demonstrates expertise in managing endpoint platforms such as Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf, with a strong focus on automation, service lifecycle management, and compliance reporting. Proven ability to lead technical discussions, mentor engineers, and influence software architecture to meet quality standards.

• Microsoft Configuration Manager/SCCM
• Microsoft Intune
• Jamf
• Power Shell Scripting
• Automation

• Systems Administration
• N-Tier Solutions
• Resilience Modeling
• Service Outage Simulation
• Deployment Automation

• Mentoring
• Influencing
• Collaboration

• Healthcare Environment
• Service Architecture
• Quality of Service Expectations

• Git
• Git Hub
• Operational Telemetry