Site Leader

Job Summary

The Store Leader works with the Regional Director, management team, and staff to execute store operational goals of the annual operating plan. This role makes judgments involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, compliance with company policies, and all business areas.

• Demonstrate a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site.
• Review with team leaders significant trends and variances.
• Help develop action plans that meet sales, production, and quality of work expectations.
• Oversee the monitoring of daily operations and performance.
• Work with team leaders to address and follow up with all operational concerns.
• Create a system of problem identification and elimination that focuses on a safe work environment for the achievement of operational goals and objectives.
• Manage operational inventory, ensure all site-specific supplies are on hand for daily business operations, and maintain processes and systems.
• Establish and maintain facility appearance and merchandising standards.
• Ensure every customer and donor has an exceptional experience.
• Oversee a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs.
• Ensure compliance with OSHA expectations.
• Establish department staffing levels required to achieve the facility’s budget.
• Participate in the leadership recruitment process, including pre-screening and interviewing candidates, as needed.
• Drive accountability by holding leaders and their staff accountable to meet performance expectations across the site.

• Create and maintain a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site.
• Provide support, vision, direction, and management to the leadership team.
• Be responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work.
• Evaluate the abilities of site leadership by establishing objectives and conducting regular performance reviews.
• Plan, organize, and direct all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance.
• Set clear responsibilities and expectations while working closely with staff to remove any significant work barriers.
• Plan and direct employee development and succession planning.

• Review P&L and customer metrics to identify trends, opportunities, and threats.
• Approve plans to grow and protect the business based on analysis.
• Proactively forecast sales trends and site needs within budgets and ensure operating income expenses are met.
• Utilize reports to identify opportunities for improvement and implement solutions within the retail site.
• Track and report on preliminary numbers.
• Advise the Regional Director on significant variances and action plans.
• Drive improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.

• Degree and Credential Requirements – High school diploma or GED.
• Operations and People Management – Provide direction and resources to the operations team to guide production activities ideally in warehousing, retail, logistics, customer service, merchandising, process planning/improving, or a related service-oriented industry; direct and train supervisory and management staff to ensure the success of personnel and division objectives; foster a strong team atmosphere; possess effective budget accountability skills.
• Communication Skills – Articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs; deliver information in person, in writing, and in a digital world.
• Technical Knowledge –…