Guest Experience Associate

Golfer’s Den is a premier indoor golf simulator venue equipped with advanced Full Swing technology, ideal for golfers and groups to practice, play, and enjoy friendly competition in a comfortable environment. Our facility offers private simulator bay rentals, multiplayer sports simulations, and a bar featuring a selection of beer and wine. Whether for game improvement, social gatherings, or private events, Golfer’s Den provides an exceptional and immersive entertainment experience for all skill levels.

This is a part‑time, on‑site Guest Experience Associate role located in the Miami area. The Guest Experience Associate will be responsible for welcoming and assisting guests, managing reservations, providing exceptional customer service, maintaining a clean and organized facility, and supporting smooth operational flow. Additionally, the role involves guiding guests in using the golf simulators, addressing inquiries, taking snack/beverage orders and ensuring an outstanding customer experience.

• Excellent Communication and Customer Service skills to provide a welcoming and positive experience for all guests
• Proficiency in Guest Experience Management and handling Receptionist Duties
• Ability to efficiently manage Reservations and coordinate with the team to optimize schedules and bookings
• Strong interpersonal skills, attention to detail, and the ability to work as part of a team
• Willingness to work on‑site and flexible schedules, including evenings and weekends
• Previous experience in a hospitality, retail, or entertainment industry setting preferred
• Passion for golf or familiarity with golf technology and simulations is a plus