Lead Supervisor

Overview

Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of the Company’s business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, represents Coach at its highest standards, and adapts to all roles within the store environment.

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is a global house of brands committed to innovation and inclusivity.

Sales

• Understands organizational objectives and makes decisions with Store Manager(s) and Assistant Store Manager(s) aligned to Company priorities and values
• Endorses, models and develops the team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies and growth across all categories
• Works with Store Manager(s) and/or Assistant Store Manager(s) to adapt store strategies and personal selling techniques to contribute to store and financial results
• Leverages floor supervisor responsibilities to deliver strong metrics; remains results driven
• Productivity Management: holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with leadership; monitors process to achieve business goals
• Builds credibility with team and customers as a personal fashion advisor to deliver results
• Represents Coach as a brand ambassador in local markets to drive loyalty and business
• Reads customer cues; tailors approach to needs
• Resolves customer issues with a solution-oriented mindset; partners with leadership as appropriate
• Develops product knowledge and stays aware of current collections
• Understands staffing impact on sales and recruits accordingly
• Coaches, develops and motivates the team to meet goals; delegates and empowers others
• Welcomes feedback and sets short- and long-term personal goals; provides regular feedback to leadership

Operations

• Manages daily operational tasks according to Coach standards; adapts to business needs
• Demonstrates strong business acumen
• Communicates with supervisors regularly; remains adaptable and professional
• Maintains interior and exterior upkeep of the store in partnership with corporate
• Uses retail systems and reporting tools to make informed decisions
• Adheres to Coach retail policies and procedures including POS and operations
• Leverages tools and technology to support clienteling, sales, and goals
• Works with leadership to adjust store strategies to improve productivity
• Ensures daily tasks are completed without harming Coach service standards

Competencies

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on The Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

Additional Requirements

• Experience:
  
  1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail. Knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS, walkie talkie; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively; maneuver on the sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.

Schedule
:

Ability to meet Coach scheduling and availability expectations, including flexible hours, nights, weekends, and holidays with high retail traffic.

Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position; no discrimination based on age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis.

Benefits

General description of benefits includes health benefits (medical, dental, vision), life and disability insurance, and a 401(k) plan with paid time off. Eligible employees may also receive product discounts and incentive compensation.